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Each of the following is a characteristic of the Hospitality Industry EXCEPT:
a. product is intangible and perishable
b. characterized by shift work
c. no such thing as business hours
d. the service product and the guest are separate

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Answer: no such thing as business hours

Explanation:

The hospitality industry never sleeps.The nature of the hospitality industry is 24-hours-a-day, seven-day-a-week. This includes employees' availability and operations, from lodging to transportation to entertainment.

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